One PlugSM Program
Imagine getting emergency power from your portable generator directly to your home's critical appliances, without all those extension cords ....in less than 5 minutes!
You can do exactly that with One PlugSM. It's the safest, simplest, quickest and most convenient way to power your home during a power outage.
With One Plug, you can:
- Quickly and easily operate the appliances you need with your portable generator
- Eliminate the need for multiple extension cords throughout your home
- Feel confident that the One Plug device adds a new level of safety for you and your family
Since the device uses your existing breaker panel, you can operate virtually any electric load/appliance in your home up to 7.2 kW or 7,200 watts. Visit the One Plug Program FAQs to learn more.
Some of the appliances you can run using One Plug include:
- Refrigerator/Freezer
- Electric Water Heater
- Television
- Lights/Lamps
- Computer
- Ceiling Fans
- Radio
- Well Pump
- Portable or Room Air Conditioner
* While the One Plug device can power many of your electrical items, it is not designed to run your central air conditioning system.
One Plug Program
1-877-ONE-PLUG
(1-877-663-7584)
Miami-Dade & Broward
Homeowners Only
One Plug
Call Center hours of operations:
Mon. - Fri. 8:30 am to 4:30 pm EST
Using the One Plug Device is as Easy as 1 - 2 - 3!
One Plug gives you a direct connection to your portable generator - outside at your meter - and the power flows through your central circuit breaker panel. Here's how it works:
Learn how One Plug works »Step 1: If there's a power outage, turn off all the switches on your circuit breaker panel.
Step 2: Connect your portable generator to the One Plug device using the supplied 20-foot quick-connect cable. A 40-foot cable is also available.
Step 3: Start your generator, then select the appliances to receive power on your circuit breaker panel. You can choose which appliances receive power quickly and easily simply by turning circuit breaker switches on and off.
Testing your One Plug Device
FPLES recommends regular testing of your generator and One Plug device to ensure both are functioning properly. If after testing your One Plug device you find that it is in need of servicing, FPLES has contractors available to assist you. For more information, or to schedule a service call, please call 1-877-ONE-PLUG (1-877-663-7584). Representatives are available Monday-Friday, 8:30 am-4:30 pm EST. A $60 charge applies for each service call.
See if One Plug Will Work for You
One Plug is compatible with most meters and portable generators. Please check your home's square footage, your meter's seven-character number and the receptacle on your generator and have this information ready when ordering the One Plug device.
Click here for qualifications »Check 1: Home Size Qualification
Your home has to have 3,500 square feet or less under air.
Check 2: Meter Qualification Check
The second character must be a C and the third character must not be a J, K or L. Once you find your meter number (shown in red) located on the front of the meter toward the bottom and verify it is compatible, please write it down and have it handy when you call.
NOTE: The final determination of whether the One Plug program device can be installed will be made by the electrician when he inspects the meter can and meter.
Check 3: Generator Qualification
Most modern portable generators connect easily to the One Plug device. As a guide, One Plug should be used with a generator that has the following features:
- A four-wire 120/240-volt outlet with a L14-20 or L14-30 locking.
- Maximum wattage through the device is 7.2 kW (30 amps), regardless of the overall capacity of your generator.
Wattage Calculation Worksheet
The Wattage Calculation Worksheet should be completed before you use your One Plug device. This will help you understand the load requirements you plan to use and ensure this requirement doesn't exceed the capacity of your generator or the One Plug device. Please print the worksheet and follow the directions below to determine which appliances you can use.
- Enter the maximum and continuous wattage output ratings for your generator in box A. NOTE: If the wattage for the generator exceeds the capacity of the device, write down the capacity of the One Plug device in this box. Do not exceed the capacity of your One Plug or the device will automatically shut off.
- From the Appliance Energy Guide, select the appliances you wish to operate and write them down in column B, along with the starting factor (column C) and running watts (column D).
- For each appliance you have selected, multiply the starting factor by the running watts to obtain the load watts. Enter figure in column E.
- Next, write down the wattage of all the lights you plan to use. Then list the total number for each of the different lights in box F. Multiply this by the wattage to get the load watts.
- Finally, add up all of the load wattages for each appliance and lights in column E and enter the total in box G. The number in box G represents the total amount of load you plan to run on your portable generator, which will also be fed through your One Plug program device. Be sure that the total load in box G does not exceed the generator size/capacity of the device in box A.
How to Use the Appliance Energy Guide
The wattages on the Appliance Energy Guide are estimates. The estimated wattage required for your appliances can be easily calculated. For example:
1 kW = 1,000 watts
2 kW = 2,000 watts and so on
The formula for finding wattage is Volts x Amps = Watts (running).
Always use the starting factor when calculating electrical load requirements for your generator. Select the appliances you want to operate and add the starting wattages together to determine if they can all be operated at the same time without exceeding the capacity of your generator and the One Plug device.
NOTE: Individual circuit breakers on your breaker panel may control more than one appliance. Always determine which appliance loads are connected to specific breakers (switches). Also, disconnect or unplug any appliances connected to the circuit breaker switch that you don't plan to use. This may help reduce the overall load associated with the circuit breaker switch in your panel.
Order the One Plug Device Today!
With strong storm seasons, now is the best time to order One Plug for your home. Our contractors are available and installation takes less than 30 minutes, and it's included.
With One Plug there will be no cords for people to trip over, no damaged cords to start fires, and you won't need to keep windows or doors open so extension cords can reach your generator.
Order your One Plug today. Simply call 1-877-ONE PLUG (1-877-663-7584). A charge of $829 plus applicable sales tax can be applied to your American Express®, Visa®, MasterCard® or Discover® credit card. Generator not included.
FPLES is a subsidiary of NextEra Energy, Inc. (“NextEra”) and an affiliate of Florida Power & Light Company (“FPL”). FPLES products and services are not offered, administered, or backed by FPL. By purchasing a One Plug Program I agree to release FPLES, FPL, NextEra, and all of their affiliates and/or subsidiaries from and against any and all losses, damages, or liabilities of any kind resulting or arising from my participation in this Program. FPLES telemarketing license #TC2270, 6001 Village Blvd., West Palm Beach, FL 33407.
The One Plug Device
- Can you tell me about the One PlugSM Program?
- What is the capacity of the One Plug device?
- Can the One Plug Program device power my entire house?
- Why do only houses that are 3,500 square feet or less qualify for the One Plug Program?
- Can I change my meter if my house is 3,500 square feet or larger?
- Can I use the One Plug device if I have fuses instead of circuit breakers?
- Can I use the One Plug device if my circuit breaker panel does not have a main switch in it?
- How does the program/device work? How do I use this?
- How large is the One Plug device that is attached to the meter?
- Who produces the One Plug device?
- What makes the One Plug device safe?
- A 20-foot cable won't reach? Do you have a longer cable available?
- Is there over-current protection on the One Plug device?
- What is over-current protection?
- Can I use the One Plug device during inclement weather?
- What maintenance is required for the One Plug device?
- How is the One Plug device different from a transfer switch?
- What is a power cable?
- Why do I need a power cable?
FPL Energy Services Related Inquiries
- How long will the installation take?
- Is there a guarantee on the installation?
- How quickly will the One Plug device be installed after I place an order?
- Once I order the One Plug device what happens next?
- Do I have to be home when the contractor comes?
- Can I order the One Plug device from you and install it myself?
Removal, Repair or Replacement
- What happens if I want the One Plug device removed from my home?
- If I have the One Plug device removed and I move to another county where the One Plug Program is not offered, will I be able to have it installed in that county?
- What is your cancellation policy and how long does it take to get my money back?
- What if I need to have the One Plug device repaired or replaced?
- When the power comes back on does it still run from the generator or does it switch back to the utility grid?
- How will I know when the power is back on?
- Why does the disk in the meter still turn when the generator is running?
- Does my utility meter continue to run when using the One Plug device with my generator?
- Can this work with any size generator?
- What is the maximum wattage that my generator can be in order to work with the One Plug device?
- How do I determine what receptacle I have on my generator?
- How do I find out what size generator I have?
- Do I need a generator in order to use the One Plug device?
- What happens if the generator gets overloaded?
- Where is the best place to put the generator when it's operating?
- What if my generator connector does not have a straight or locking 14-20 or 14-30 connector?
Device Is: Damaged Stolen Not Working
- The contractor that came out said I couldn't have the One Plug device installed because my meter can is not in good condition; what do I need to do?
- What happens if the One Plug device breaks?
- What if the One Plug device is damaged by a storm?
- Who is responsible if someone steals the One Plug device?
- What if the One Plug device doesn't work and my power is out? Will someone come out to help me?
- Is there any potential for damage to my appliances?
- I could not find my meter number. Can I still enroll in the One Plug Program?
- Can I get the One Plug device if I am enrolled in FPL Energy Services SurgeShield program?
- Can I get the One Plug device if I have On Call?
- What if I decide I don't want to participate in the One Plug Program after the One Plug device is installed?
- Is the One Plug Program available to people who own townhomes?
- Is the One Plug Program available to people who own condos?
- Why do only houses that are 3,500 square feet or less qualify for the One Plug Program?
- Can I change my can if my house is 3,500 square feet or larger?
- Can I use the One Plug device if I have fuses instead of circuit breakers?
Future Plans for One Plug Program
- Will the capacity of One Plug Program be increased in the future?
- Will the type of receptacle the One Plug device works with include more receptacles in the future?
- Can I pay in installments?
- Can you place this on my FPL bill?
- Can I pay with a check?
- Can I pay with a debit card?
- Does FPL Energy Services offer a lease option for the program?
- Where is this One Plug Program being offered?
- When will this One Plug Program be offered in other areas?
- The One Plug device keeps shutting off. What do I need to do?
- I can't get the cord connected to the One Plug device. What do I need to do?
- My cord won't fit into my generator. What do I need to do?
The One Plug Program and One Plug Device
Can you tell me about the One Plug Program?
One Plug Program is a program that includes a meter-based transfer switch referred as the One Plug device which is installed between the meter enclosure and the electric meter. The One Plug device makes powering appliances through your portable generator quick, easy and convenient. Your portable generator is easily connected to the One Plug device through a special cable set that is provided (a unique cable that has two connectors; one connects to the generator and the other connects to the One Plug device). There is no need to rewire your home. You simply turn your appliances off on your breaker panel. Then plug your generator into the device. Once your generator is plugged into the device, you start your generator and turn your appliances back on from your breaker panel. You can operate the One Plug device without the use of extension cords.
And since the One Plug device uses your existing breaker panel, you can operate virtually any electric load/appliance in your home, (up to the capacity of the One Plug device).
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What is the capacity of the One Plug device?
The One Plug device is rated for 7.2 kW or 7,200 watts. It works with most portable generators. However, you cannot exceed 7,200 watts of capacity regardless of the size of your generator. If you do, the device will automatically shut off when you exceed 7,200 watts of capacity.
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Can the One device power my entire house?
The One Plug device allows you to access electricity throughout your entire home. However the usage cannot exceed 7,200 watts, which is the capacity of the device. For example, your central A/C may not be powered using this device because the capacity is likely too great. However, you can power multiple appliances, like your refrigerator, fans, TV and even a water heater with the One Plug device.
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Why do only houses that are 3,500 square feet or less qualify for the One Plug Program?
There is a technical reason for this. The One Plug device is installed on the meter can. It is designed to work only with a 200 amp meter can. The larger the square footage of the house the bigger the size of the meter can. Houses that are 3,500 square feet or more have meter cans that are larger than 200 amps, therefore the One Plug device cannot work on homes of this size.
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Can I change my meter can if my house is 3,500 square feet or larger?
No, you have the proper size meter can needed for a home your size.
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Can I use the One Plug device if I have fuses instead of circuit breakers?
No, this device will not work with fuse boxes. You will need a circuit breaker panel.
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Can I use the One Plug device if my circuit breaker panel does not have a main switch in it?
Yes, as long as you have circuit breakers that you can turn on and off your panel will work with the One Plug device.
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How does the One Plug device work? How do I use this?
Should the power in your home go out, you won't have to unplug appliances and connect them to extension cords. You won't even need extension cords. The One Plug device gives you a direct connection to your portable generator outside at your meter and the power flows through your central circuit breaker panel. Here's how it works:
Step 1: If there's a power outage, turn off all the switches on your circuit breaker panel.Step 2: Connect your portable generator to the One Plug device using the supplied 20-foot quick-connect cable (40-foot cable is optional).
Step 3: Start your generator, then select the appliances to receive power by turning on the switches on your circuit breaker panel (up to 7,200 watts, the capacity of the device). You can choose or change which appliances receive power quickly and easily just by turning your circuit breaker switches on and off.
NOTE: Some switches on your circuit breaker panel will have multiple appliances assigned to them; simply unplug any appliances in that room you don't plan to use and then turn that circuit switch to on.
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How large is the One Plug device that is attached to the meter?
6 inches by 5 inches
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Who produces the One Plug device?
The One Plug device is produced by Global Power Products and is UL listed. Global Power Products has given FPL Energy Services exclusive rights to distribute this product within specific areas in the FPL service territory. We have worked very closely with FPL and have approval to install these devices on the FPL meters within the designated areas. All of our contractors are FPL-authorized contractors and we ensure they follow very strict guidelines.
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What makes the One Plug device safe?
- It is UL listed.
- There is no need for extension cords.
- A heavy-duty 10-gauge, outdoor-rated cable has been built specifically for this device to ensure maximum power transfer from the generator to your home is included.
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A 20-foot cable won't reach? Do you have a longer cable available?
Yes, a 40-foot cable is available for an additional $40.
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Is there over-current protection on the One Plug device?
Yes.
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What is over-current protection?
The One Plug device is equipped with a lockout circuit that prevents transfer to generator power if the load of the home exceeds 30 amps. The yellow status light will be illuminated if the load exceeds 30 amps.
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Can I use the One Plug device during inclement weather?
Yes. The One Plug device is completely sealed inside the meter socket and does not represent a hazard. However, generators should not be operated during rain unless they are protected from the elements. Please consult your generator manufacturer, distributor and/or owner's manual for instructions on the safe operation of your generator.
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What maintenance is required for the One Plug device?
There is no regular maintenance required for the One Plug device. However, you can always tell the status of the device when it is connected by looking at the indicator lights located on the underside. Refer to your user's manual for easy location.
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How is the One Plug device different from a transfer switch?
The One Plug device offers several advantages over traditional transfer switches: The One Plug device is installed outside your home at the electric meter in less than 30 minutes. Installation of a transfer switch can take about two to three hours and requires re-wiring your home's electrical system.
With the One Plug device, you have the flexibility of selecting the appliances you want to run from your home's breaker panel, up to the capacity of your generator. Most basic transfer switches have six to eight hard-wired circuits. This limits the number of circuits you can connect to the transfer switch.
Since the One Plug device uses your existing breaker panel, you can run any large 120-volt or 240-volt appliance up to your generator's capacity. Your well pump, water heater, electric range and clothes dryer are just some of the appliances that can be run on a rotation basis with the One Plug device. Many transfer switches and subpanels have only one or two 240-volt circuits rated at 10 amps or 20-amps. Heavier loads, such as hot water heaters and electric ranges, may not be accommodated by these transfer switches and subpanels.
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A power cable consists of:
- A standard connector that will attach to the One Plug device.
- A four-wire, 10-gauge cable that is insulated, heavy duty, outdoor rated, and water-resistant. It is an appropriate National Electric Manufacturing Association (NEMA) connector for your generator.
Your generator may have a 20-amp or 30-amp, 120/240-volt output that will require a 20-amp or 30-amp NEMA connector. The length of the power cord should be as close to the actual measured distance from the meter to the generator as possible in order to maintain your generator's power quality.
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A power cable is required in order to connect your generator to the One Plug device. The One Plug device includes the cable, so you do not have to purchase it separately.
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FPL related Inquiries
Yes, the One Plug device is approved by FPL to be located on its meters within Broward and Miami-Dade counties.
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Is this FPL that's offering the product?
FPL Energy Services is offering the product. We are a subsidiary of the parent company, FPL Group, and an affiliate of Florida Power & Light Company (the utility). The electricians who install the One Plug device are FPL-authorized contractors as well
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Installation
How long will the installation take?
Installation takes approximately 20 to 30 minutes.
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Is there a guarantee on the installation?
Yes. There is a two-year warranty on parts and labor.
How quickly will the One Plug device be installed after I place an order?
An authorized contractor will contact you within five days to schedule an appointment. In most cases, a contractor will be there within two weeks of your order.
Once I order the One Plug device what happens next?
- Once your order is placed, your credit card will be charged for the full amount of purchase.
- You will receive a paid invoice in two to three days by mail. You will have three days to read the Terms & Conditions and respond back to us with any questions or concerns you might have.
- The contractor will contact you to schedule an appointment and can usually install the One Plug device one to three weeks from the date you placed the order.
- The contractor will leave your installation guide and operators manual with you after the installation.
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Do I have to be home when the contractor comes?
Yes, so he or she can access your main panel.
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Can I order the One Plug device from you and install it myself?
No. FPL Energy Services offers the One Plug Program as a complete solution for customers who want a quick, simple and convenient way to power their home during an outage. The One Plug device and installation are not sold separately. We've taken care of this to make it simpler for you. Also, there are special requirements that FPL Energy Services require when installing the One Plug device on its meters can. We have professional, licensed contractors performing the installations. All contractors are authorized by FPL Energy Services.
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Removal, Repair or Replacement
What happens if I want the One Plug device removed from my home?
To remove the One Plug device, please call 1-877-ONE-PLUG (1-877-663-7584) so we can arrange for an authorized contractor to come to your home. Only contractors authorized by the electric utility or licensed electricians may have access to the device. Please do not, under any conditions, attempt to remove the device yourself as this is unsafe and may void the warranty.
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If I have the One Plug device removed and I move to another county where One Plug Program is not offered, will I be able to have it installed in that county?
One Plug Program is approved by FPL to be installed on its meters in only Miami-Dade and Broward counties. There are no current plans to expand to additional counties.
If you move into a county with a different utility company, you will need to contact that utility company to determine if One Plug device can be installed.
What is your cancellation policy? How long does it take to get my money back?
You can cancel your purchase before the One Plug device is installed. Just call 1-877-ONE-PLUG (1-877-663-7584) and ask to cancel the purchase. You will receive a full refund on your credit card within two to five days from the date that you called to cancel.
If you cancel after the One Plug device is installed you will have to pay a removal and restocking fee of $350. The difference owed to you will be refunded to your credit card within two to five days from the date that you called to cancel.
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What if I need to have the One Plug device repaired or replaced?
To repair or replace the One Plug device, please call 1-877-ONE-PLUG (1-877-663-7584) so we can arrange for an authorized contractor to come to your home. Only contractors authorized by FPL Energy Services or licensed electricians may have access to the device. Please do not, under any conditions, attempt to repair or replace the device yourself as this may void the warranty.
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Power
When the power comes back on does it still run from the generator or does it switch back to the utility grid?
When the power comes back on it will not switch back to the utility lines until the generator is turned off or runs out of gas.
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How will I know when the power is back on?
There are three indicator lights on the One Plug device: green, yellow and red.
- Green indicates utility power is back on.
- Yellow indicates the household load has exceeded the capacity of the device and is greater than 30 amps.
- Red indicates an abnormal condition exists and you should have the unit serviced immediately.
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Why does the disk in the meter still turn when the generator is running?
The disk in the meter should not be turning. If the disk is moving, you have not correctly connected the cable to the meter and the generator. To plug the cable into the One Plug device, please do the following:
- Locate the opening on the inside ring on the power cable connector.
- Align the ring opening on the cable between the two silver dots on the front of the device's receptacle.
- Insert the connector. There will be a snapping sound when the connector locks in place.
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Does my utility meter continue to run when using the One Plug device with my generator?
No, your utility meter will only run when the utility is providing electric power to your home. When using the One Plug device with your portable generator, you are automatically disconnected from the utility power supply and will not reconnect until you turn off your generator.
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Transfer Switch
I already have a transfer switch. How does One Plug device work with it?
The One Plug device works like most transfer switches. With a transfer switch, you are using the circuit breaker panel or a subpanel to select appliances during an outage; however, the subpanel usually has the appliances preselected. With One Plug device you can power virtually any appliance in your home, up to the capacity of the device. If you already have a transfer switch installed there is probably no reason to purchase the One Plug Program.
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Generator
Can One Plug device work with any size generator?
The One Plug Program device can work with any size portable generator. However, you are limited to 7,200 watts of connected capacity since the device does not support a larger load.
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What is the maximum wattage that my generator can be in order to work with the One Plug Program device?
Maximum wattage through the One Plug Program device is 7,200 watts (7.2 kW), regardless of the output of your generator.
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How do I determine what receptacle I have on my generator?
You can view the pictures of the approved receptacles on the One Plug Program Web page under Generator Compatibility. If one of the two receptacles shown is the same as the receptacle on your generator, then your generator is compatible with the One Plug Program.
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How do I find out what size generator I have?
You can look on the box that your generator came in or look directly on the generator. You can find a list of specific requirements located under Generator Compatibility' section on the One Plug Program Web page.
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Do I need a generator in order to use the One Plug Program device?
Yes. The One Plug device enables you to connect your portable generator directly to your home's internal wiring system. During a power outage, your generator becomes your source of emergency backup power. The One Plug Program includes a device that is designed as an alternative to expensive transfer switches and hazardous extension cords.
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What happens if the generator gets overloaded?
The One Plug device is equipped with a lockout circuit that prevents transfer to generator power if the connected load on the home exceeds 30 amps. The yellow status light will be illuminated if the load exceeds 30 amps. If this occurs, disconnect the generator and turn off all of the circuit breakers in the house. Then reconnect the generator and begin closing only the circuit breakers you need up to 30 amps.
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Where is the best place to put the generator when it's operating?
Remember, generator exhaust gases contain deadly carbon monoxide. The generator should never be operated inside; this includes basements, crawl spaces and/or attached garages. You should also be careful to keep the generator away from open windows and doors. Please consult your generator owner's manual for complete instructions on the safe location for and operation of your generator.
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What if my generator connector does not have a straight or locking 14-20 or 14-30 connector?
Some generators are fitted with connectors that are not 14-20 or 14-30. Your generator cannot be connected to the One Plug device if it does not have the appropriate connector. Please see "Generator Compatibility" on the One Plug Program Web page.
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Device is: Damaged Stolen Not working
The contractor that came out said I couldn't have the One Plug Program device installed because my meter can is not in good condition; what do I need to do?
You will need to contact an electrician and have him assess the meter can and make any necessary repairs. After the meter can is repaired, the One Plug Program device can be safely installed.
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What happens if the One Plug device breaks?
The One Plug Program offers a two-year parts and labor warranty on the One Plug device. If the One Plug device breaks, simply call 1-877-ONE-PLUG (1-877-663-7584) and someone will assist you.
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What if the One Plug device is damaged by a storm?
The One Plug device does not come with an insurance warranty, so you are responsible if it is damaged during a storm. The One Plug device does come with a two-year labor and parts warranty.
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Who is responsible if someone steals the One Plug device?
The One Plug device does not come with an insurance warranty, so you are responsible if someone steals it.
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What if the One Plug device doesn't work and my power is out? Will someone come out to help me?
First call FPL to report your power outage. Next, check the indicator lights on the device. If the device is still not working, call 1-877-ONE-PLUG (1-877-663-7584) to report your problem.
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Is there any potential for damage to my appliances?
The One Plug device is designed to function as an interconnection device and serves to connect your generator to your home. There is no risk of damage to your appliances created by the One Plug device.
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Qualification
I could not find my meter number? Can I still enroll in the One Plug Program?
For your convenience and in order to make sure your meter is compatible with the One Plug device, we need to have the meter number. Please see the Qualification Check on the One Plug Program Web page.
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Can I get the One Plug device if am enrolled in FPL Energy Services SurgeShield program?
Yes, when you call to order One Plug device please inform the representative that you have SurgeShield.
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Can I get the One Plug device if I have On Call?
Yes, when you call to order One Plug device please inform the representative that you have On Call.
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What if I decide I don't want to participate in the One Plug Program after the One Plug device is installed?
Once the One Plug device is installed, the fee is nonrefundable. You will retain ownership of the One Plug device.
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Is the One Plug Program available to people who own townhomes?
In most cases, townhome meter cans are located together, which could cause installation and safety issues. Townhomes can be considered a compatible installation if there is adequate distance from the One Plug device that is located on the meter to the generator. Your safety is our greatest concern, so please make sure your generator is in a safe location i.e. away from windows and doors.
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Is the One Plug Program available to people who own condos?
Condominiums are not an appropriate since the meters are located in meter rooms and do not provide adequate space for the installation or the safe use of a generator.
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Why do only houses that are 3,500 square feet or less qualify for the One Plug Program?
There is a technical reason for this: The One Plug device is installed on the meter can. It is designed to work only with a 200-amp meter can. The bigger the square footage of the house the bigger the size of the meter can. Houses that are 3,500 square feet or more have a meter can that are larger than 200 amps; therefore the One Plug Program device cannot work on homes of this size.
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Can I change my meter can if my house is 3,500 square feet or larger?
No, you have the proper size meter can needed for a home your size.
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Can I use the One Plug device if I have fuses instead of circuit breakers?
No, this device will not work with fuse boxes. You will need a circuit breaker panel.
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Future Plans for One Plug Program
Will the capacity of One Plug Program be increased in the future?
At this time, we do not have any higher-capacity devices we can offer. As we receive feedback from customers like you, we will consider One Plug Program changes and upgrades. Most people tend to have generators that are 8 kW or less, which works well with this device. Also, since outages tend to be a temporary situation, customers have told us that they are just looking to manage a few key things like their refrigerators, freezers, fans and lights.
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Will the type of receptacle the One Plug device works with include more receptacles in the future?
At this time we do not plan to offer any upgrades. Research has shown that the majority of generators tend to have one of the two receptacles we offer.
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Payment Options
No. Unfortunately, we do not offer an installment payment option.
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Can you place this on my FPL bill?
No. Unfortunately, this is a one-time purchase that cannot be placed on your FPL bill.
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No. Unfortunately at this time, we do not accept checks. We only accept American Express®, Visa®, MasterCard® and Discover®.
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Yes. You may pay with a Visa, MasterCard or Discover card.
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Does FPL Energy Services offer a lease option for the program?
No. FPL Energy Services does not offer a lease option at this time.
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Miscellaneous
Where is this One Plug Program being offered?
The One Plug Program is only being offered in Miami-Dade and Broward counties.
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When will this One Plug Program be offered in other areas?
After we sell our current inventory, we will discontinue sales of One Plug devices. However, we will continue to support our existing One Plug Program customers.
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The One Plug device keeps shutting off. What do I need to do?
First, look at your indicator lights to see if the yellow light is on. If the yellow light is on, you have too many appliances on and are exceeding the capacity of the One Plug device, which is 30 amps. First disconnect the generator and turn off all the circuit breakers in the house. Then reconnect the generator and turn on only the appliances you need, not to exceed 30 amps.
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I can't get the cable connected to the device. What do I need to do?
To plug the cable into One Plug device, please do the following:
- Locate the opening on the inside ring on the power cord connector.
- Align the ring opening on the cable between the two silver dots on the front of the device's receptacle.
- Insert the connector. There will be a snapping sound when the connector locks in place.
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My cable won't fit into my generator. What do I need to do?
First check the receptacle on your generator. There are only two types of receptacles that work with this product. You can see pictures of these on the One Plug Program Web page in the "Generator Capacity" section. If your generator does not have one of these two receptacles, unfortunately it is not compatible with the One Plug device.Back to top
One Plug Program Terms & Conditions
- SCOPE OF SERVICES. These Terms and Conditions ("Terms") shall govern your purchase of the One Plug Program generator transfer device ("Product") sold by FPL Energy Services, Inc. ("FPLES") to you in accordance with the work described in the Quote on the reverse side of this paper (collectively, the "Services") at your designated residence ("Site"). FPLES Quote is based upon information you provided and apparent conditions at the Site without an extensive investigation by FPLES. THERE IS A POSSIBILITY OF THE EXISTENCE OF UNKNOWN CONDITIONS AT OR ON YOUR SITE THAT MAY ADVERSELY AFFECT FPLES' ABILITY TO PERFORM THE SERVICEOR COMMENCEMENT OF THE SERVICES OR INSTALL THE PRODUCT AT THE SITE. YOU ACKNOWLEDGE THAT FPLES DOES NOT ASSUME THE RISK OF AND SHALL NOT BE RESPONSIBLE FOR ANY SUCH UNKNOWN CONDITIONS.
- ACCESS/ASSISTANCE. You shall provide FPLES (and its contractors) with access to all necessary areas, and provide necessary requested information related to utility service and equipment operation at the Site. You are aware that FPLES is relying upon the accuracy and completeness of such information in order to properly perform the Services. FPLES shall have the right to suspend the Services or adjust the installation schedule accordingly in the event that there is inadequate access to the Site, or if any required information is not promptly provided, or in the event that the safety of any person or property might be jeopardized by continuing with the Service. In the event of damage to the electric utility meter at the Site that is caused by you, your agents or your contractors, you agree to indemnify, defend and hold FPLES harmless and pay all repair or replacement costs associated with such damage.
- WARRANTY. FPLES warrants that the Services necessary hereunder will be performed with a reasonable degree of skill and care that conforms to then generally accepted industry standards. As a condition of FPLES' performance of the Services, you shall pay all fees set forth in the Quote on the reverse side of this paper. For twenty-four (24) months following date the Product is installed at your Site, FPLES warrants that the Services necessary hereunder will be performed with a reasonable degree of skill and care that conforms to the Product manufacturer's specifications, and if the Product proves defective during the forgoing warranty, FPLES shall, at its sole discretion, and at no additional cost to you either, repair or replace the defective Product or re-perform any defective Services, which shall be your sole and exclusive remedy afforded for any warranty claims hereunder. FPLES agrees to pass through for your benefit any additional manufacturer provided warranties provided with the Product. ANY WARRANTY CLAIM PERTAINING TO THE PRODUCT MORE TWENTY-FOUR (24) MONTHS AFTER THE DATE THE PRODUCT IS INSTALLED AT THE SITE SHALL BE EXCLUSIVELY MADE TO THE MANUFACTURER AND NOT FPLES. Warranty claims shall be made immediately following the discovery of such claim. FPLES shall not be responsible to provide any Service to any third party or for any other costs, fees, or expenses associated with any warranty claim, whether direct or indirect except as expressly provided herein. FPLES shall not be responsible for, and the warranty expressly stated in this Section 3 shall not apply to, any: (a) errors in Services caused by faulty information you provided or any third party directed by you; (b) your relocation, movement, improper operation or misuse of the Product or any third party that is not authorized by FPLES; (c) your failure to maintain proper site or environmental conditions, as required by the manufacturer; (d) any unauthorized attempt to repair, maintain or modify the Product by anyone other than FPLES or its authorized agents or subcontractors; (e) normal wear and tear; (f) accident, fire or negligent misuse of the Product; (g) incidental, consequential or indirect damages caused by defects in materials workmanship, or any delay in repair or replacement of a defective part;(h) bodily injuries to persons; (i) any structural or electrical system damage to the Site; or (j) force majeure events (including lightening strikes). Necessary maintenance, installation or repairs to the Product shall only be performed by authorized FPLES contractors. FPLES EXPRESSLY DISCLAIMS AND DOES NOT WARRANT THAT THE PRODUCT WILL OPERATE UNINTERRUPTED OR ERROR FREE OR THAT ITS USE WILL BE UNINTERRUPTED. THE FOREGOING WARRANTY IS EXCLUSIVE TO YOU AND NON-TRANSFERABLE OR ASSIGNABLE, AND THE REMEDY SET FORTH IN THIS SECTION 3 IS EXCLUSIVE AND IS SUBJECT TO THE LIMITATIONS OF LIABILITY SET FORTH IN SECTION 5. THE WARRANTY SET FORTH HEREIN IS EXCLUSIVE, AND NO OTHER WARRANTY OR REMEDY OF ANY KIND, WHETHER STATUTORY, WRITTEN, ORAL, EXPRESS, OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE SHALL APPLY. IN NO EVENT WILL MEDICAL OR LIFE SUPPORT EQUIPMENT BE COVERED UNDER THIS WARRANTY.
- EXISTING CONDITIONS. FPLES is only being retained to perform Services relating to the installation of the Product and shall not be responsible for identifying any hazardous conditions or correcting any non-compliance of your facilities or your Site with applicable laws, codes, homeowner association bylaws, rules, and regulations. FPLES is not responsible for any damage which may arise from existing conditions, including but not limited to improper wiring and installation of pre-existing equipment at the Site. You represent to FPLES that you have the authority to have the authority to enter into this Contract and/or install and/or the Product from the Site, and you shall bear all costs attributable thereto, and you shall, at your own expense, defend, indemnify and hold FPLES harmless from and against all liability, loss or damage (including attorneys' fees) assessed against or suffered by FPLES as a result of an allegation or claim you did not have such authority.
- LIMITATION OF LIABILITY FOR ALL CLAIMS. FPLES' TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS AND THE SERVICES PERFORMED (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) TO YOU OR TO ANY THIRD PARTY SHALL IN THE AGGREGATE BE LIMITED TO THE FEES RECEIVED BY FPLES HEREUNDER BY YOU. IN NO EVENT SHALL FPLES BE LIABLE TO YOU OR ANY OTHER PERSON FOR CONSEQUENTIAL, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY OR INDIRECT DAMAGES OR EXPENSES (INCLUDING LOST PROFITS OR SAVINGS) EVEN IF FPLES WAS ADVISED OF THE POSSIBILITY. THE FOREGOING SHALL APPLY TO THE FULLEST EXTENT ALLOWED BY LAW IRRESPECTIVE OF WHETHER LIABILITY IS CLAIMED, OR FOUND TO BE BASED IN CONTRACT, TORT OR OTHERWISE (INCLUDING NEGLIGENCE, WARRANTY OR STRICT LIABILITY).
- FORCE MAJEURE. FPLES shall not be responsible to you in an event or circumstance that is not reasonably foreseeable, or that are beyond the reasonable control of and is not caused by FPLES. Such events or circumstances may include, but are not limited to, actions or inactions of civil or military authority (including courts and governmental or administrative agencies), hurricanes, acts of God, war, riot or insurrection, blockades, embargoes, sabotage, epidemics, explosions, floods, strikes, lockouts, supply shortages or other labor disputes or difficulties.
- DOCUMENTATION. FPLES may provide you with manuals, data, or information (collectively, Documentation) applicable to the equipment in FPLES' possession. Any documents provided hereunder are for informational purposes only, and FPLES makes no warranty or representation with regard to the accuracy or completeness of any such documents or information provided by FPLES, and FPLES EXPRESSLY DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY WITH REGARD TO SUCH DOCUMENTATION.
- GOVERNING LAW; VENUE; WAIVER OF JURY TRIAL. These Terms shall be governed by the laws of the State of Florida. Any suit relating to these Terms or the Product hereunder shall be instituted in any state or federal court in Palm Beach County, Florida, and the parties submit to the sole and exclusive personal jurisdiction of such court. THE PARTIES HEREUNDER HEREBY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVE ANY RIGHT THAT MAY EXIST TO HAVE A TRIAL BY JURY IN RESPECT OF ANY LITIGATION BASED UPON OR ARISING OUT OF, UNDER, OR IN ANY WAY CONNECTED WITH, THESE TERMS OR THE PERFORMANCE OF SERVICES BY FPLES HEREUNDER.
- CUSTOMER SUPPORT NUMBER. In order to obtain warranty service hereunder, FPLES must be contacted 1-866- ONE-PLUG no more than seven (7) business days of discovery of the damaged or nonperforming Product.
- SEVERABILITY. If any provision of these Terms or the application thereof to any person or circumstance shall, to any extent, be invalid or unenforceable, the remainder of these Terms, or the application of such provisions to persons or circumstances other than those as to which it is invalid or unenforceable shall not be affected thereby, and each provision of these Terms shall be valid and enforceable to the fullest extent permitted by law.
- OWNERSHIP. Excluding any intellectual property rights to the Product, upon full payment of monies owed by you hereunder, you shall have title to the Product. The manufacturer of the Product retains ownership to the intellectual property contained in the components and aspects of the Product and Documentation provided hereunder.
- GENERATOR USE. THE SERVICES HEREUNDER AND THESE TERMS DO NOT INCLUDE THE SALE OF A GENERATOR. YOU UNDERSTAND AND ARE AWARE THAT USING A GENERATOR IS A POTENTIALLY HAZARDOUS ACTIVITY. YOU ALSO UNDERSTAND THAT THE USE OF GENERATORS INVOLVES THE RISK OF SERIOUS INJURY, PROPERTY DAMAGE AND EVEN DEATH, AND THAT YOU WOULD BE USING THE GENERATOR WITH THE KNOWLEDGE OF THE DANGERS INVOLVED. AS SUCH, YOU HEREBY AGREE TO EXPRESSLY ASSUME AND ACCEPT ANY AND ALL RISKS OF PROPERTY DAMAGE, BODILY INJURY AND DEATH, AND YOU FURTHER AGREE (A) TO WAIVE ANY RIGHT TO CLAIM AMBIGUITY IN THESE TERMS AND CONDITIONS, AND (B) TO RELEASE, INDEMNIFY AND HOLD FPLES, ITS RESPECTIVE AFFILIATES, SUBSIDIARIES, AGENTS, REPRESENTATIVES, AND THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS, SHAREHOLDERS AND AGENTS HARMLESS FROM AND AGAINST ANY INJURIES, LOSSES, DAMAGES, CLAIMS, ACTIONS AND ANY LIABILITY OF ANY KIND RESULTING FROM OR ARISING FROM ALL INJURIES, DEATH, OR DAMAGES OF WHATEVER TYPE WHICH MAY BE INCURRED DURING THE YOUR USE OR OPERATION OF A GENERATOR IN CONNECTION WITH USE OF THE PRODUCT HEREUNDER.
- ASSIGNMENT. FPLES may, in its sole and unrestricted discretion assign, delegate, transfer, subcontract or otherwise dispose of its obligations hereunder to an affiliate or subsidiary, without notice to the Customer. You shall not assign, delegate or otherwise dispose of these your obligations hereunder without FPLES' written consent.
- TERMINATION. FPLES may terminate these Terms upon notice to Customer in the event FPLES determines that the Product cannot be installed at the Site for whatever reason, whether resulting from technical, safety or otherwise, or in the event you breaches any term or condition contain herein, including without limitation, your payment obligations for the Product and Services provided hereunder. You may cancel your order of the Product within 30 days from the scheduled date of installation; HOWEVER, IF YOU ELECT TO CANCEL, THEN YOU WILL BE SUBJECT TO A $350 CANCELLATION FEE FOR RESTOCKING, INSTALLATION, REMOVAL, SHIPPING, HANDLING & ADMINISTRATIVE FEES. NO ORDERS MAY BE CANCELLED FOLLOWING INSTALLATION OF THE PRODUCT AT THE SITE. THE SALE OF THE PRODUCT AND PROVISION OF SERVICES ARE NON-CANCELABLE AND NON-REFUNDABLE EXCEPT AS OTHERWISE PROVIDED IN THESE TERMS OR ON THE REVERSE SIDE IN THE QUOTE.
- RELOCATION/REMOVAL: In order for you to preserve your warranty under Section 3, and upon your request, FPLES may agree to remove the Product from the Site; provided, however, you will charged a $60 removal fee, as well as a $60 reinstallation charge. Any reinstallation of the Product is limited to (a) the original owner of the Product, (b) Florida Power & Light Company's service territory, and (c) subject to inspection and approval of FPLES.
- ENTIRE CONTRACT. These Terms and the terms and conditions set forth on the reverse side of this paper are the entire understanding between the parties and supersede any terms in any purchase orders or other documents from you, and supersedes all prior agreements, representations and communications regarding this subject matter. The headings in these Terms are provided for convenience of reference only and shall not affect the construction of the text of these Terms. Any change to these Terms or the Quote shall be subject to the mutual written consent of the parties.