A leading supplier of natural gas in Florida for nearly 20 years, FPL Energy Services can help stabilize your existing budget with fixed pricing plans that will help reduce the risks of the unpredictable natural gas market.
Whether you're a small business owner or a large industrial customer, you can rely on FPL Energy Services for your natural gas needs now and in the future. We understand the intricate ins and outs of the natural gas market and how fluctuating prices and conditions can impact your profitability. In addition to our expert advice, you will get exceptional customer service and flexible pricing options. Contact us today for a Free Gas Analysis!
FPLES Natural Gas Customers Receive:
Let our experts customize a no-cost, no-obligation natural gas price quote today.
Call now 1-877-375-4674
M-F, 8 am - 5 pm EST
We understand our business customers desire fast, reliable business account payment options.
FPLES partners with Western Union to offer customers, in addition to mailing the payment, safe and convenient online bill payment options:
Pay online anytime, anywhere!
FPLES has partnered with Western Union to provide an easy way to pay your natural gas bill. You can pay online from your computer, tablet or smart phone.
You can use this system to:
Sign up by visiting https://internet.speedpay.com/fples/#/login/guest
To facilitate your signup process, please have the following information available:
As you set up your account, please DO NOT click the back button. The system will let you return to edit your information after you complete your registration.
When you begin to establish your profile, you will be prompted to read and agree to a disclaimer for using Western Union to pay your FPLES natural gas bill. By doing so, you are also agreeing to receive a monthly email from FPLES with a reminder to pay your bill.
∗ The PIN-less ATM Bill Payment Program allows customers the convenience of using their ATM/debit card without requiring a PIN. Please refer to your financial institution with any questions about the program.
Simply write your check or money order to FPLES and mail it with your monthly billing statement.
FPLES business customers can pay their natural gas bill by using the U.S. Postal Service (USPS).
Mailing Address:
FPL Energy Services
P.O. Box 25426
Miami, FL 33102
FPLES offers a reliable supply of natural gas and competitive pricing options for a variety of Florida businesses, including:
Links & Resources
FPL Energy Services, Inc. (FPLES) is a subsidiary of NextEra Energy, Inc., and an unregulated subsidiary of Florida Power & Light Company (FPL).
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Welcome, we would like to take this opportunity to thank you for visiting the NextEra Energy, Inc. (“NextEra Energy”) family of websites (the “NextEra Energy Sites”).
The family of NextEra Energy Sites includes: nexteraenergy.com, fpl.com, nexteraenergyresources.com, gulfpower.com, fples.com and other sites where these Web Site Terms and Conditions (our “Terms of Use”) are found. NextEra Energy and its direct and indirect wholly-owned subsidiaries and its affiliates are collectively hereafter referred to herein as “NextEra Energy,” “we,” “us” or “our.”
The trademarks, service marks, trade names, logos and other indications of origin displayed within the NextEra Energy Sites are owned by NextEra Energy or a third party who has granted NextEra Energy a right to use them.
By using any of our NextEra Energy Sites, you represent that you agree with our Terms of Use and Privacy Policy (our “Privacy Policy”) found elsewhere on the NextEra Energy Sites. If you do not agree with anything found in either these Terms of Use or our Privacy Policy, please do not use any of the NextEra Energy Sites.
You acknowledge that these Terms of Use are supported by reasonable and valuable consideration, the receipt of which is hereby acknowledged. Without limiting the foregoing, you acknowledge that such consideration includes, without limitation, your use of the NextEra Energy Sites, receipt of data, access to materials and information made available through the use NextEra Energy Sites, the possibility of our review, use or display of your Submissions (as defined below in the section labeled “Submissions To Nextera Energy Sites”), and the possibility of publicity and promotion from our review, use or display of your Submissions.
NextEra Energy uses industry standard encryption technologies when transferring and receiving consumer data exchanged with the NextEra Energy Sites. NextEra Energy service request forms use Secure Sockets Layer encryption technology during data transmission in an effort to protect your communication and maintain your privacy.
By using the NextEra Energy Sites you agree to provide and maintain on our records, current and accurate personal information as indicated to you during our registration processes. If you provide any information which is inaccurate or outdated, or if we have reasonable grounds to question the truthfulness the information provided, we reserve the right to suspend or terminate your account and refuse any and all current or future use of any NextEra Energy Site (or any portion thereof). You further acknowledge that any personal information that you provide through this Site will be used by NextEra Energy in accordance with NextEra Energy’s Privacy Policy.
You also agree to promptly notify us at www.fpl.com/contact of any unauthorized use of your username, password, other account information, or any other breach of security that you become aware of involving or relating to any NextEra Energy Site. In addition, you agree to exit from your account at the end of each session.
YOU ACKNOWLEDGE THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM YOUR FAILURE TO COMPLY WITH THIS SECTION, AND THAT WE EXPRESSLY DISCLAIM ALL LIABILITY FOR SUCH LOSSES OR DAMAGES.
All information, content and materials contained on the NextEra Energy Sites are the property of NextEra Energy or its licensors and is protected under U.S. and international copyright law. None of the information, content or material from any NextEra Energy Site or any internet site owned, operated, licensed, or controlled by us may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without our express written permission. The use of any information, content or materials on a NextEra Energy Site on any other web site or computer environment without our express written permission (which may be withheld for any reason) is strictly prohibited.
The NextEra Energy Sites are for your personal use only. You may not use the NextEra Energy Sites for commercial purposes or in any way that is unlawful, or harms us or any other person or entity, as determined in our sole discretion.
The following is a list of rules you MUST follow in order to use NextEra Energy Sites. By using any of the NextEra Energy Sites, you represent the following:
We cannot and do not assure that other users are or will be in compliance with the NextEra Energy Site rules or any other provisions of these Terms of Use, and, as between you and NextEra Energy, you hereby assume all risk of harm or injury resulting from any other person’s lack of compliance which causes you harm.
To the extent that any feature on a NextEra Energy Site requires you to submit your e-mail address in order to send an e-mail or message, you must, and you hereby agree to, furnish your actual e-mail address, as applicable.
Any business use, “re-mailing,” or other high-volume application is strictly prohibited. You are not permitted to send e-mails or messages using an automated program. E-mails and mobile messages may not contain inappropriate language or images or copyrighted material (without the consent of the copyright holder) or encourage illegal activity. We reserve the right not to deliver e-mails messages that violate these guidelines.
Please note by providing us with your telephone number, you consent to receiving autodialed and prerecorded calls from FPL for matters specifically related to your account.
WE RESERVE THE RIGHT TO MODIFY OR CHANGE THE NEXTERA ENERGY SITES INCLUDING WITHOUT LIMITATION ANY OF THE CONTENT, INFORMATION OR MATERIALS APPEARING ON OR AVAILABLE THROUGH THE NEXTERA ENERGY SITES FOR ANY REASON WHATSOEVER AND WITHOUT PRIOR NOTICE TO YOU.
While we welcome comments and suggestions from our customers, unfortunately it is NextEra Energy policy not to accept or consider unsolicited suggestions, ideas, or materials. The purpose of this policy is to avoid the possibility of misunderstandings when projects developed by NextEra Energy may seem to others to be a product of their own creative work. We emphasize, please do not send us any unsolicited materials including but not limited to the following: pitches, ideas, concepts, suggestions, photographs, drawings, videos, audiovisual works, and/or other similar materials (“Unsolicited Materials”).
If, despite our warnings, you send NextEra Energy any Unsolicited Materials, by sending such Unsolicited Materials you will be deemed to have granted and assigned all right, title and interest in an to such Unsolicited Materials, including without limitation any ideas, methods and inventions contained therein, to NextEra Energy, and NextEra Energy and any or all of its direct or indirect wholly-owned subsidiaries, shall be entitled to use such Unsolicited Materials for any purpose whatsoever, commercial or otherwise, without compensation to you. If there is any doubt or ambiguity about whether there has been an actual submission of Unsolicited Materials, such materials shall be collectively and conclusively deemed to be a “Submission” for purposes of these Terms of Use.
By submitting Unsolicited Materials to NextEra Energy, you hereby appoint NextEra Energy as your agent with the power to enter into and execute any contract, document, and/or do any act that NextEra Energy considers appropriate to confirm the grant of rights, consents, agreements, assignments and waivers set forth in these Terms of Use.
You agree that any Unsolicited Materials you submit are not being provided in confidence or trust and that no confidential or fiduciary relationship is intended or created between you and NextEra Energy in any way. To the extent any “moral rights,” “ancillary rights,” or similar rights in or to the Unsolicited Materials exist and are not exclusively owned by NextEra Energy, you agree not to enforce any such rights against the NextEra Energy or our licensees, distributors, agents, representatives and other authorized users.
You acknowledge that when visiting the NextEra Energy Sites, you may be directed to other web sites not under the control of NextEra Energy. For example, if you click on an advertisement, pop-up, or search result, that click may take you off the family of NextEra Energy Sites. You acknowledge that when you click on a link which directs you to a site other than the NextEra Energy Site, your arrival site will not be controlled by NextEra Energy and any terms of use or policies associated with such site may apply. You also acknowledge that NextEra Energy will not be responsible for your use of any such websites.
We make no representations concerning the content of sites listed in any of our directories. Consequently, we cannot be held responsible for the accuracy, relevancy, copyright compliance, legality, or decency of material contained in sites listed in our search results or otherwise linked to a NextEra Energy Site.
The statements contained in this web site, which are not historical facts, may be deemed to contain forward-looking statements, including, but not limited to, deployment, scalability and integration of NextEra Energy in new and existing markets and the timing and breadth of coverage in each market. Actual results may differ materially from those anticipated in any forward-looking statements as a result of certain risks and uncertainties, including, without limitation, dependence on strategic third parties to market and resell its services, intense competition for service offerings, dependence on growth in demand for electrical services, availability of electrical services space, ability to manage and scale operations, and other risks and uncertainties detailed in the Company's Securities and Exchange Commission filings. NextEra Energy disclaims any obligation to update information contained in any forward-looking statement.
NEXTERA ENERGY DOES NOT AND CANNOT WARRANT THE PERFORMANCE OR RESULT THAT YOU MAY OBTAIN USING THE NEXTERA ENERGY SITES OR THE INFORMATION, CONTENT AND MATERIALS CONTAINED ON THE NEXTERA ENERGY SITES. THE INFORMATION, CONTENT AND MATERIALS ON NEXTERA ENERGY SITES ARE PROVIDED ON AN "AS IS" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN INFORMATION, CONTENT AND MATERIALS ON ANY NEXTERA ENERGY SITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY NEXTERA ENERGY SITE OR THE SERVERS THAT MAKE SUCH INFORMATION, CONTENT AND MATERIALS AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME THE ENTIRE LIABILITY FOR THE SELECTION AND USE OF THE NEXTERA ENERGY SITES, AND NEXTERA ENERGY SHALL HAVE NO LIABILITY FOR ANY ERRORS, MALFUNCTIONS, DEFECTS, OR LOSS OF DATA RESULTING FROM OR RELATED TO YOUR USE OF THE NEXTERA ENERGY SITES. YOU ACKNOWLEDGE THAT THIS DISCLAIMER SHALL SURVIVE TERMINATION OF THESE TERMS OF USE.
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEXTERA ENERGY’S OWN NEGLIGENCE, SHALL NEXTERA ENERGY, OUR LICENSORS, LICENSEES, DISTRIBUTORS, AGENTS, REPRESENTATIVES AND OTHER AUTHORIZED USERS, AND EACH OF THE FOREGOING ENTITIES' RESPECTIVE RESELLERS, DISTRIBUTORS, SERVICE PROVIDERS AND SUPPLIERS, AND ALL OF THE FOREGOING ENTITIES’ RESPECTIVE OFFICERS, DIRECTORS, OWNERS, EMPLOYEES, AGENTS, REPRESENTATIVES AND ASSIGNS BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOST PROFITS, PERSONAL INJURY (INCLUDING DEATH) AND PROPERTY DAMAGE OF ANY NATURE WHATSOEVER, THAT RESULT FROM (A) THE USE OF, OR THE INABILITY TO USE, ANY NEXTERA ENERGY SITE OR CONTENT, MATERIALS OR FUNCTIONS ON ANY SUCH SITE, OR (B) THE CONDUCT OR ACTIONS, WHETHER ONLINE OR OFFLINE, OF ANY USER OF A NEXTERA ENERGY SITE OR ANY OTHER PERSON OR ENTITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE) OR OTHERWISE EXCEED THE AMOUNT PAID BY YOU, IF ANY, OR $100 (WHICHEVER IS LESS) FOR ACCESSING OR PARTICIPATING IN ANY ACTIVITY RELATED TO ANY NEXTERA ENERGY SITE. THIS PROVISION SHALL SURVIVE THE TERMINATION OF YOUR USE OF THE NEXTERA ENERGY SITES OR NEXTERA ENERGY’S TERMINATION OF THESE TERMS OF USE.
MOREOVER, UNDER NO CIRCUMSTANCES SHALL NEXTERA ENERGY OUR LICENSORS AND LICENSEES, OR ANY OF THE FOREGOING ENTITIES' RESPECTIVE RESELLERS, DISTRIBUTORS, SERVICE PROVIDERS AND SUPPLIERS BE HELD LIABLE FOR ANY DELAY OR FAILURE IN PERFORMANCE RESULTING DIRECTLY OR INDIRECTLY FROM AN ACT OF FORCE MAJEURE OR CAUSES BEYOND OUR OR THEIR REASONABLE CONTROL INCLUDING, WITHOUT LIMITATION, ACTS OF GOD, WAR, EQUIPMENT AND TECHNICAL FAILURES, ELECTRICAL POWER FAILURES OR FLUCTUATIONS, STRIKES, LABOR DISPUTES, RIOTS, CIVIL DISTURBANCES, SHORTAGES OF LABOR OR MATERIALS, NATURAL DISASTERS, GOVERNMENTAL ACTIONS, ORDERS OF DOMESTIC OR FOREIGN COURTS OR TRIBUNALS, NON-PERFORMANCE OF THIRD PARTIES, OR ANY REASONS BEYOND THE REASONABLE CONTROL OF US OR OUR LICENSORS AND LICENSEES, OR ANY OF THE FOREGOING ENTITIES' RESPECTIVE RESELLERS, DISTRIBUTORS, SERVICE PROVIDERS AND SUPPLIERS. THIS PROVISION SHALL SURVIVE THE TERMINATION OF YOUR USE OF THE NEXTERA ENERGY SITES OR NEXTERA ENERGY’S TERMINATION OF THESE TERMS OF USE.
YOU FURTHER ACKNOWLEDGE AND AGREE THAT NEITHER NEXTERA ENERGY OUR LICENSORS AND LICENSEES, NOR ANY OF THE FOREGOING ENTITIES' RESPECTIVE RESELLERS, DISTRIBUTORS, SERVICE PROVIDERS AND SUPPLIERS ARE RESPONSIBLE OR LIABLE FOR (A) ANY INCOMPATIBILITY BETWEEN THE NEXTERA ENERGY SITES AND ANY WEB SITE, SERVICE, SOFTWARE OR HARDWARE OR (B) ANY DELAYS OR FAILURES YOU MAY EXPERIENCE WITH ANY TRANSMISSIONS OR TRANSACTIONS RELATING TO THE NEXTERA ENERGY SITES IN AN ACCURATE OR TIMELY MANNER. THIS PROVISION SHALL SURVIVE THE TERMINATION OF YOUR USE OF THE NEXTERA ENERGY SITES OR NEXTERA ENERGY’S TERMINATION OF THESE TERMS OF USE.
NEXTERA ENERGY IS NOT RESPONSIBLE FOR TECHNICAL, HARDWARE OR SOFTWARE FAILURES OF ANY KIND; LOST OR UNAVAILABLE NETWORK CONNECTIONS; INCOMPLETE, GARBLED OR DELAYED COMPUTER TRANSMISSIONS. UNDER NO CIRCUMSTANCES WILL NEXTERA ENERGY OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES OR INJURY THAT RESULT FROM THE USE OF THE MATERIALS ON THE NEXTERA ENERGY SITES. THIS PROVISION SHALL SURVIVE THE TERMINATION OF YOUR USE OF THE NEXTERA ENERGY SITES OR NEXTERA ENERGY’S TERMINATION OF THESE TERMS OF USE.
THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THIS SECTION AND ELSEWHERE IN THESE TERMS OF USE APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR THE EXCLUSION, LIMITATION, OR DISCLAIMER LIABILITY FOR THE CERTAIN PROVISIONS SET FORTH IN THESE TERMS OF USE, SO SUCH EXCLUSIONS, LIMITATIONS OR DISCLAIMERS MAY NOT APPLY TO YOU.
You are entirely responsible for maintaining the confidentiality of your username(s), password(s), and your account(s), as well as all activities that occur under your account(s). You hereby agree to indemnify, defend, and hold NextEra Energy, our licensors, licensees, distributors, agents, representatives and other authorized users, and each of the foregoing entities' respective resellers, distributors, service providers and suppliers, and all of the foregoing entities’ respective officers, directors, owners, employees, agents, representatives and assigns harmless from and against any and all losses, damages, liabilities and costs (including, without limitation, settlement costs and any legal or other fees and expenses for investigating or defending any actions or threatened actions) incurred by the indemnified in connection with any claim arising out of any breach by you of these terms of use or claims arising from your account(s). You shall use your best efforts to cooperate with NextEra Energy in the defense of any claim. NextEra Energy reserves the right, at NextEra Energy’s own expense, to employ separate counsel and assume the exclusive defense and control of any matter otherwise subject to indemnification by you.
You acknowledge and agree that these Terms of Use, and any and all transactions entered into utilizing any NextEra Energy Site, shall be governed by the laws of the State of Florida without regard to its choice of law provisions. By utilizing any NextEra Energy Site, you further acknowledge and agree that any dispute or claim resulting from use of any NextEra Energy Site or the content thereof shall be subject to the exclusive jurisdiction of the state and federal courts located in Palm Beach County, Florida, submit to the exclusive jurisdiction of such courts with regard to any such dispute or claim, and waive any and all objections to the exclusive jurisdiction of such courts. If a provision of these Terms of Use is held invalid or unenforceable under any applicable law, such invalidity or unenforceability shall attach only to such provision or part thereof and the remaining part of such provision and all other provisions hereof shall continue in full force and effect. Further, all terms and conditions of these Terms of Use shall be deemed enforceable to the fullest extent permissible under applicable law, and when necessary, the court is requested to reform any and all terms or conditions to give them such effect. This provision shall survive the termination of your use of the NextEra Energy sites or NextEra Energy’s termination of these Terms of Use.
NextEra Energy reserves the right, in its sole discretion, to change, modify, add or delete portions of these Terms of Use at any time without notice, and it is your responsibility to review these terms of use for any changes. Your use of any NextEra Energy Site following any amendment of these terms of use will signify and constitute your assent to and acceptance of such revised Terms of Use.
These Terms of Use are effective until terminated by us for any reason in our sole and absolute discretion. You may terminate these Terms of Use at any time by discontinuing use of all NextEra Energy Sites and destroying all materials obtained from any and all such web sites and all related documentation and all copies and installations thereof, whether made under these Terms of Use or otherwise. In the event that you terminate these Terms of Use, you agree to notify us of such termination by sending notice of such termination by certified United States mail, postage pre-paid to:
Attn: Customer Care
700 Universe Blvd.
Juno Beach, Florida 33408
We may immediately terminate these Terms of Use with respect to you (including your access to any and all NextEra Energy Sites) without cause and without notice to you in our sole discretion. Upon termination, you must cease use of all NextEra Energy Sites and destroy all materials obtained from such sites and all copies thereof, whether made under these terms of use or otherwise.
We have adopted and implemented a policy that provides for the termination, in appropriate circumstances, of users who are repeat infringers of copyright.
The provisions of these terms of use, which by their nature should survive the termination of these terms of use, shall so survive such termination.
We would like to take this opportunity to thank you for visiting the NextEra Energy, Inc. (“NextEra Energy”) family of websites (the “NextEra Energy Sites”).
The family of NextEra Energy Sites includes: nexteraenergy.com, fpl.com, nexteraenergyresources.com, earthera.com, fplfibernet.com, fplcareers.com, and other sites where this Privacy Policy is found. NextEra Energy and its direct and indirect wholly-owned subsidiaries and its affiliates are collectively hereafter referred to herein as “NextEra Energy,” “we,” “us” or “our.”
By using any of the NextEra Energy Sites, you represent that you agree with our Privacy Policy and our Terms of Use. If you do not agree with any one of or both of the aforementioned, please do not use any of the NextEra Energy Sites.
We maintain administrative, technical and physical safeguards in an effort to protect against unauthorized disclosure, use, alteration or destruction of any personal information you provide on this website. We use secure socket layer technology to help keep the personal information you provide on this site secure.
Even though we maintain a secure website, we strongly encourage you to keep your user ID and password confidential. If for any reason whatsoever you feel your user ID and password have become compromised, please contact us immediately.
If you choose to supply us with your personal information, we will only use such information consistent with our policies regarding the establishment of service accounts, our Terms of Use and as may be described in this Privacy Policy. In connection with our efforts to better serve you, we may also share your personal information with our subsidiaries and affiliates.
Please note that certain personal information must be supplied in order to establish a service account. We use this information to provide service to you and to invoice you for services provided. You may also be required to provide certain information when signing up for an account on our website.
We also collect certain other information when you visit any one of the NextEra Energy Sites. This other information tells us such things as how many users visit our site and which pages they have chosen to access. This information also assists us with maintaining and designing a user friendly website for you to enjoy. We collect this information through “cookie” technology as explained below. This other information includes:
This data will be used for the following purposes:
To assist customers with technical problems, we may also collect local Web configuration information, including:
In addition, our web servers automatically collect limited information about your computer when you visit our website. This information may include the type of browser software you use, the operating system you’re running, the IP address assigned to your computer or Internet connection, and the IP address of the website, if any, that referred you to our website. Our technical staff may also use this information to assist customers with technical problems.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in this Privacy Policy. If our information practices change at some time in the future, we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.
We use browser cookies to enhance your online experience and make your use of the NextEra Energy Sites more efficient. Browser cookies are bits of text that are placed on your computer’s hard drive when you visit certain websites. We utilize browser cookies to tell us, for example, whether you’ve visited any of our sites before, or if you’re a new visitor.
Browser cookies may enhance your online experience by saving your preferences while you are visiting a particular site. If you wish to stop receiving browser cookies from us, please visit the “help” portion of the tool bar to learn how to stop the installation of cookies. The tool bar can help direct you on how to be notified when you receive a new browser cookie, and how to disable existing browser cookies. Remember though, without browser cookies, you may not be able to take full advantage of all our website features.
We may also use various other types of cookies on our website to enhance your online experience. Similar to browser cookies, such cookies can store more complex data.
Certain online service request forms are available to residential and business customers. These forms require the use of cookies to complete a secure connection with your computer. If you reject all cookies, you will not be able to use our online applications that require you to log in. Other information on the website, however, may still be accessed.
We do not knowingly reveal any personal information that is provided by our customers through the NextEra Energy Sites to any third parties except as provided in this Privacy Policy, when requested to do so by a governmental agency having jurisdiction, by a court of competent jurisdiction or other operation of law, or when we believe that disclosure is necessary or appropriate to prevent physical harm or financial loss in connection with an investigation of suspected or actual illegal activity. All information provided by customers using our online forms is kept strictly confidential and secure to prevent unauthorized use of personal information.
We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use the personal information you have provided through this website in a manner that is consistent with this Privacy Policy.
In addition to the foregoing, NextEra Energy participates in the U.S. Department of Energy's Cybersecurity Risk Information Sharing Program (“CRISP”). In that respect, the following advisories apply:
U.S. Residents
RESTRICTED ACCESS. At any time and for any lawful purpose, NextEra Energy may monitor, intercept, record, and search any communications or data transiting or stored on this information system. At NextEra Energy’s
sole discretion, NextEra Energy may disclose pertinent information to the U.S. Government and its authorized representatives to protect the security of critical infrastructure and key resources, ensure information
security, or to comply with any applicable law, regulation, legal process, or enforceable governmental request. As such, users should have no reasonable expectation of privacy when using this information system.
By proceeding, you acknowledge and consent to the terms and conditions of use for this information system. If you have any questions about NextEra Energy’s privacy policies, please contact Ethics&Compliance@nee.com.
Canada Residents - General
There should be no expectation of privacy with regard to electronic communications or any information accessed or stored on the computer systems of NextEra Energy Canadian Operating Services, Inc. (“NECOS”), regardless
of whether such systems are accessed inside or outside working hours. NECOS may monitor, intercept, record, and search any communications or data transiting or stored on this information system, including URL address,
IP address, http headers and port numbers (“Data”) for the purposes of protecting the security of critical infrastructure and key resources and ensuring information security in support of the U.S. Dep’t of Energy
Cybersecurity Risk Information Sharing Program (“CRISP”) or successor program. The Data will be processed in the U.S. pursuant to CRISP and may be shared with law enforcement authorities (in Canada or the U.S.)
in accordance with applicable law. By proceeding, you agree that you are voluntarily consenting to the sharing of the Data by NECOS with the U.S. Government and its authorized representatives for the above purposes.
If you have any questions about NECOS' privacy policies, please contact Ethics&Compliance@nee.com.
Canada Residents - Quebec
Il ne devrait y avoir aucune expectative de vie privée en ce qui concerne les communications électroniques ou les informations accédées ou stockées sur les systèmes informatiques de Nextera Énergie Services d’opération
canadienne Inc. (« NESOC ») indépendamment du fait que l’accès à ces systèmes ait lieu à l’intérieur ou à l’extérieur des heures de travail. NESOC peut surveiller, intercepter, enregistrer et rechercher toutes communications
ou données en transit ou stockées dans ce système d'information, y compris l'adresse URL, adresse IP, en-têtes HTTP et les numéros de port (« Données ») afin de protéger la sécurité des infrastructures critiques
et ressources clés et d'assurer la sécurité de l'information en appui au programme du département américain de l’énergie « Cybersecurity Risk Information Sharing Program » (« CRISP ») ou tout programme à lui succéder.
Les Données seront traitées aux États-Unis en vertu du CRISP et peuvent être partagées avec les autorités responsables de l’application de la loi (au Canada ou aux États-Unis), conformément au droit applicable.
En poursuivant, vous reconnaissez que vous consentez volontairement au partage des Données par NESOC avec le gouvernement américain et ses représentants autorisés aux fins ci dessus. Si vous avez des questions sur
les politiques de confidentialité de NESOC, contactez Ethics&Compliance@nee.com.
Spain Residents
En consecuencia, no puede esperarse disponer de privacidad en relación con las comunicaciones electrónicas o cualquier información a la que se acceda o esté guardada en los sistemas de NextEra Energy España SL y
de su Grupo (en adelante, conjuntamente denominados como “NEE España”), independientemente de si estos equipos han sido utilizados dentro o fuera del horario o lugar de trabajo. Con las finalidades de proteger la
seguridad de los recursos clave y de la infraestructura crítica y, asimismo, de garantizar la seguridad de la información en apoyo del programa Cybersecurity Risk Information Sharing Program (Programa de Intercambio
de Información sobre Riesgos de Seguridad Informática) del Departamento de Energía de Estados Unidos u otro programa que lo sustituya, NEE España podrá acceder a, monitorizar, interceptar, grabar y registrar cualquier
comunicación o dato haya transitado, haya sido procesado, o se haya almacenado en aquel sistema, incluyendo, entre otros, correos electrónicos, direcciones de URL, direcciones de IP, cabeceras http y números de
puerto ("Datos"). Los Datos podrán ser compartidos con autoridades públicas encargadas de exigir el cumplimiento de la ley (ubicadas en países como Estados Unidos donde el nivel de protección de la privacidad no
es equivalente al aplicado en España) de acuerdo con lo establecido en la normativa aplicable. Al proceder, usted consiente expresamente que, para las finalidades anteriormente señaladas, NEE España pueda transferir
y compartir sus Datos con el Gobierno de Estados Unidos, sus representantes autorizados y/o entidades regulatorias tales como la North American Electric Reliability Corporation. NEE España se reserva el derecho
a ejercitar las acciones legales que puedan corresponder por cualquier uso o acceso no autorizado de este sistema de información. Para cualquier pregunta acerca de las políticas de privacidad de NEE España, póngase,
por favor, en contacto con nosotros a través de la dirección de correo electrónico Ethics&Compliance@nee.com.
On some occasions upon entering any one of the NextEra Energy Sites you may be asked to complete either an online survey or questionnaire. These surveys and questionnaires will deal with your opinions, attitudes, interests, and more generally about your activities online. It is important that you answer these surveys and questionnaires accurately for they represent our only means to improve our services offered through our websites. Any personal information gathered from your participation in questionnaires or surveys through any one of our sites will not be kept unless you agree to provide us with that information.
You may review the personal information you have provided to us by logging in to your account with us. Please note that your username and password will need to be provided in order to review your account information. Please also note that some account information, including without limitation the service address and the account user id, may not be changed.
If you need to correct or update your personal information provided to us, please contact an account representative via telephone using the following telephone numbers:
For residential customers, you may use the following telephone numbers:
Boca/Delray: 561-994-8227
Bradenton: 941-917-0708
Broward: 954-797-5000
Cocoa: 321-723-7795
Dade: 305-442-8770
Daytona: 386-252-1541
Ft. Myers: 239-334-7754
Ft. Pierce: 772-462-0555
Jupiter: 561-697-8000
Melbourne: 321-723-7795
Naples: 239-262-1322
Punta Gorda: 941-639-1106
Sarasota: 941-917-0708
Stuart: 772-287-5400
West Palm Beach: 561-697-8000
Other Areas: 800-226-3545
Business customers may use the following telephone numbers:
Broward: 954-581-5668
Dade: 305-442-0388
West Palm Beach: 561-478-6399
All other areas: 800-375-2434
In addition, certain information may be updated by completing the form on the reverse side of your monthly service invoice and returning the form in the envelope supplied with your monthly service invoice.
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We may send out periodic emails informing customers of offers related to a service they requested. Customers will not be able to choose to unsubscribe to these mailings, as they are considered an essential service.
While visitors of our sites cannot send any of our posted advertisements via email, visitors can request that we send ads on their behalf. Before we can satisfy any requests, visitors must provide their name and the third party's email address. This information is used to send the specified advertisement.
Customers who do not wish to receive NextEra Energy promotional emails on new products and services may click here to notify us.
The NextEra Energy Sites are intended to be used by adults only, and not directed towards children under the age of eighteen. If you are under eighteen, you are not eligible to use the NextEra Energy Sites. If you believe that we have collected personal information from children under the age of eighteen, please notify us immediately so that we may take steps to eliminate such information.
We may send you emails from time to time to provide you with energy-saving ideas and other useful information, updates regarding our services, and special offers (whether available directly from NextEra Energy or from one or more of our business partners). Likewise, we may from time to time call the phone number associated with your account.
However, we do not and will not at any time request any of the following information via email or through any telephone call initiated by NextEra Energy:
Likewise, we will never send you an unsolicited email containing a link to the log in page for our website.
If you receive an email or telephone call requesting any of this information, it is likely that you have received an attempted theft of your identity commonly called “phishing.” Likewise, if you receive an email urging you to login to your account and provides you with a link to the login page, it is also likely that you have received a “phishing” attempt. In either case, you should bring the email to the attention of our security department by forwarding the email to: abuse@fpl.com
If we send you an email requesting that you login to your account, we strongly recommend that you open your web browser and manually input the address for our website. Doing so will ensure that you do not open some third-party website disguised to look like our website.
For more information about “phishing,” you should visit the Federal Trade Commission’s website at www.ftc.gov.
In order to provide both current and potential customers with more options for contacting Florida Power & Light Company’s Customer Service department (“FPL”), FPL has established Facebook and Twitter accounts. As these are public forums, you should be aware that any personal information you choose to disclose through those platforms can be read, collected or used by others and that such disclosures are subject solely to the Privacy Policies and protections of those forums. FPL has no control over those forums and, thus, is not responsible for any personal information you may choose to disclose through them. You should also be aware that FPL will never disclose, or ask for you to disclose, your non-public, personally identifying information (such as your Social Security number, bank information, etc.) through these public forums. FPL recommends that you not submit your non-public, personally identifying information through these avenues. If there is a need for such information, FPL will provide you alternative communication methods.
This Privacy Policy is effective May 25, 2010.
We reserve the right to alter or amend this Privacy Policy at any time and without prior notice to you in order to reflect changes in our online information practices. In an effort to ensure that you receive notice of any changes to the Privacy Policy, we may include a notice on our website. Alternatively, we may send a notice to the email address you provide to us; however, if you do not provide us with an email address, we will not be able to provide you with such notice.
We also recommend that you check back with this web page periodically so that you may be kept informed regarding any changes to the Privacy Policy. You should also visit our Terms of Use in addition to this Privacy Policy each time you visit any one of the NextEra Energy Sites.
The NextEra Energy Sites may contain links to third party websites that are not subject to the Privacy Policy. If you visit these websites, we encourage you to read their privacy policies before providing them with any personal information.
You may have privacy rights under applicable state law in addition to those outlined in this Privacy Policy.
Submit your questions or comments via U.S. mail to:
Attn: Customer Care
700 Universe Blvd.
Juno Beach, Florida 33408
The safety of our employees at work is a core value. No other business objective has higher priority.
This Safety Policy is to guide all employees of NextEra Energy, Inc. and its affiliates (together, “NextEra Energy” or the “Company”) in pursuing their responsibility, shared with the Company, to safeguard the health and well being of everyone involved with NextEra Energy.
NextEra Energy recognizes that safety is beneficial to the employee, the family, the community, the customer and the Company. NextEra Energy is therefore committed to providing a safe and healthy work environment for all employees and requires that safety should not be compromised for any other business priority. We expect companies providing services to NextEra Energy to have the same high standards of safety and health as we do.
It is the responsibility of the Company to provide the facilities, equipment, tools, procedures, safety programs and training for employees to work injury free. It is the responsibility of each employee to work safely for the benefit of the individual as well as co-workers. This responsibility includes following appropriate safety rules and planning each work activity using appropriate risk assessment, good judgment and skills, along with a sincere dedication to work safely.
Employees should not start work until they understand what work is to be done and how to do it safely. They are all expected to be engaged in the Company’s Safety Management process. Engagement includes communicating with all the parties involved about safety-related behaviors and conditions, and bringing to management’s attention those issues which require their involvement and support.
All employees in leadership positions are responsible for deploying and actively supporting the Company’s overall Safety Program. Included in this responsibility are monitoring and enforcing the use of safe working practices and safety rules.
All of us, through our leadership, commitment and engagement must accept the challenge to work safely and actively to pursue injury and illness prevention. Our employees, business partners, community and customers will all benefit. NextEra Energy encourages all employees to carry this strong health and safety value beyond the workplace to all of their activities.
In order to confirm that Electric Wiring Protection Plan can be installed at your home, please enter zip code and checkbox the boxes below that apply to you.
When conducting business locally, it's a win-win situation for the entire Florida community. While price is certainly an important driver when choosing a natural gas supplier, so is reliability. FPLES is a local, financially sound company capable of providing a reliable natural gas supply.
When evaluating a partner, also consider the following:
The natural gas market is volatile. To avoid market fluctuations, FPLES recommends its customers consider market conditions when evaluating pricing options. FPLES can provide pricing options to best:
FPLES is a leader in providing personal service, industry expertise, and reliable products and solutions. We understand that it makes good business sense for a company to compare our natural gas offer with others. When comparing offers we recommend that you verify that all proposals are based upon the same index (e.g. Inside FERC Gas Market Reports, 1st of month, FGT zone 3).
FPLES reminds you to pay close attention to:
There are no hidden costs in FPLES contracts. FPLES customers know exactly what they're being charged for. FPLES contracts DO NOT have:
The natural gas market is volatile. To avoid financially damaging future market fluctuations, FPLES recommends its customers consider market conditions when evaluating pricing options. FPLES pricing strategies include:
Fixed Price
Index/Floating Price
Refer-a-Therm® is a referral program that could earn you a reward.
The FPLES Refer-a-Therm program rewards you — and your friend/colleague — for being an FPLES natural gas customer.
To participate, you must be an existing customer, in good standing, of retail natural gas supply services from FPLES. Your friend/colleague must be a prospective new retail natural gas customer not currently served by FPLES and may not be an affiliate of yours. Consultants and independent contractors of FPLES are not eligible to participate in the program. For official program rules, please review the Program Rules document.
Click Refer-a-Therm to participate today.
Award card is issued by MetaBank™, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Cards are issued in connection with a loyalty, award or promotion program. Card does not have cash access and can be used at any merchants that accept Visa debit cards. Card valid for up to 12 months, funds do not expire and may be available after card expiration date, subject to applicable law. Card will be issued in the name of the account holder and is not transferable; cannot be issued to minors. Country restrictions apply and are subject to change. Card terms, conditions, and limitations apply; monthly card account management and post-expiration re-issuance fees may apply, see MyPrepaidCenter.com/site/visa-univ for details.
Natural Gas Advisor is a free monthly e-newsletter filled with news and tips. Click here to register.
When you choose FPLES to be your natural gas provider, you can count on our experience, knowledge and expertise in the industry. We are committed to your success. You can trust that we will provide your business with a reliable gas supply and outstanding personalized customer service, all at a competitive price.
Our personal service includes:
Your business can be disrupted by the indirect effects of hurricanes. For example, when a hurricane is about to approach, offshore drilling and production platforms are shut down for safety reasons. As areas evacuate, the process plants also are shut down. The path and the power of the hurricane will determine how long the flow of natural gas is disrupted. Even during major hurricanes, natural gas may still flow into Florida. However, pricing may increase by as much as three times during and after a weather-related event such as a hurricane.
Most natural gas contracts now contain "force majeure" language, which states that if your supplier cannot get gas because of circumstances beyond their control, then they are not in breach of contract. As part of the force majeure language, if gas is available, but at an elevated price because of an emergency supply situation, your FPL Energy Services natural gas contract offers you choices. You have the option of automatically receiving natural gas at any price or being notified of the cost and then deciding whether to accept replacement gas or not. If you decide not to receive replacement gas because of the cost, you will incur a penalty charge from the LDC. FPLES has found that the penalty charge is usually more expensive than the cost of the replacement gas. We believe in safety and in being prepared before the start of hurricane season. Now is the best time to discuss with your natural gas consultant what procedures your business will follow in the event of a hurricane.
FPLES recommends its customers take the following preparatory steps:
At FPL Energy Services, proven meets possible. That's why many of Florida's businesses have chosen to stabilize their natural gas budget with FPLES: